All orders are shipped Monday through Friday (excluding some holidays). The Powder Room ships packages via USPS or UPS, depending on location of recipient.
All shipping charges are a simple 8% of purchase price.
Your order will be processed and shipped within 2 business days after the order is placed – excluding weekends and holidays.
You will receive an Order Confirmation email when your order is processed. Make sure to retain your order number, email address and the billing zip code for your order. If you created an account during ordering, tracking Information will be provided once acquired.
We want you to be 100% satisfied with your The Powder Room experience. If you have any questions regarding your order, please call 1-877-531-5541.
As a valued customer, your satisfaction is our top priority. The Powder Room is pleased to offer a 30 day exchange policy on all products that have a mechanical component (ie anything with a motor, an on/off switch or requiring batteries to operate) that are defective. If the product has a retail value of $99 or greater, the warranty period is extended to sixty days. In addition, we offer an exchange policy for any product that arrives to you in a non-working or defective state. In accordance with health regulations, we are unable to accept returns or exchanges on lotions, creams, lubes, sprays, soaps, candles, non-electric erotic novelties, lingerie as well as DVD’s, books, and other miscellaneous items.
Due to the intimate nature of the The Powder Room product line, returning a product is not possible. Sorry, no merchandise credit can be issued.
Call customer service at 1-877-531-5541 to receive a Returned Merchandise Authorization (RMA) number.
Write your RMA number on the product’s original packaging. (Sorry, returns cannot be accepted without an RMA number prominently displayed on the exterior of the packaging containing the defective item. Packages without an RMA number will be returned to sender.)
Package the product and all batteries and accessories that came with your product. Be sure to include a copy of your original invoice and circle the listing of the product that is defective.
Should you have any additional question, problems, concerns – please call customer service at 1-877-531-5541